All calls at Byrnes Message Bureau, Inc. (BMB) are answered by trained Telephone Service Representatives (TSR), unless otherwise directed by you. Our TSRs are trained to handle all calls professionally and courteously. We will be an extension of and a complement to your staff.

Our secure computer database keeps track of all your information. This allows fast, easy access to your account and enables the TSR to dispatch the appropriate information per your specifications. Dispatching of incoming calls on a timely basis is probably the most important aspect of the service provided by Byrnes Message. Improperly done, doctors might arrive late for an operating room time… babies might be delivered at home… home water pipes could freeze… and perhaps an important business deal could fall through. Our TSRs recognize the importance of each call and strive to deliver that information to you as quickly as possible and consistent with your instructions.